Tuning Question

[Cynthia Phillips]

My sister and I both purchased bowed psalteries during her visit from Alaska to NC.  We started learning together, and both bought Snark tuners. Upon her return to Alaska, our plan was to FaceTime weekly and play together.  When attempting to do this, our notes were not at the same pitch, despite our Snarks telling us both that we were in tune.  She purchased an app to check her psaltery and it was in tune.  I checked mime with a Korg tuner as well as online tuner.  Both indicated mine was perfectly tuned.  We are confused.  Can anyone shed light on why this is happening?

[Frances Bercher]

I'm anxious to see the answers to this. I have a Snark and a Korg and the short strings will not register on either. 

[Gregg E. Schneeman & Jean Gaffey]

 My questions are: how short are these high strings that won't tune? If they are shorter than an inch and a quarter, and or shorter than the string is long on the other side of the bridge/nut to the tuner pin? That will affect their ability tune tune up right. Is the notch on top of the rail pin aligned with the string direction and not cut to deep? Try attaching your tuner to the rail pin that won't tune up or your tuning wrench. Tune up the string an octave lower and tune the high string to it by ear. Check your tuner and make sure it is calibrated to A 440. I need to see the BP in person to figure its problem out otherwise.

[Frances Bercher]

Thanks for the advice. The G string is 3 1/4" from the bridge, F# is 4". Solved the problem by attaching the Snark tuner to the rail pin. Thanks again.